Noise

You are asked that noise is kept to a reasonable level during your stay in respect to your neighbors, especially after 8pm at night. This includes noise that can be heard from a neighboring property or from other guests staying on the property that disturbs the peace and quiet. If two or more complaints are received, a penalty of up to $300 may be deducted from your security bond, or tenants may be asked to leave immediately without refund.

Non-Smoking

The property is non-smoking.  Smoking is therefore not permitted on the premises.

Tenants Personal Property

The Property Owners take no responsibility for the tenants’ personal property. The Landlords insurance does not cover Tenants personal property.

Cancellations

Cancellations are only accepted 4 months prior to arrival (6 months prior to arrival in *Peak Periods). A Cancellation Fee of 20% applies to all cancellations.

Cancellations within this period will forfeit 50% of the total tariff (deposit); however, no cancellations are accepted within 3 month of arrival.

No cancellations are accepted for any promoted/discounted bookings.

No cancellations are accepted for Christmas, NYE and Easter. You can sell or transfer the booking to someone else with the same value of yours, or you can keep a Booking Credit to reschedule at another date within one year based on the total nights but unaccepting for Christmas, NYE and Easter. The balance will not be refunded. Wherever possible we will transfer/alter bookings for you.

Cancellations must be given in writing.

If guests do not check in, or do not use the property the total costs will still be charged.

Please note that there is no refund of payment if, upon arrival, a tenant is not satisfied with the property. The property is let in good faith and no responsibility for misinterpretation will be accepted.