Dear Guest,
The Property Owners have worked hard to make Cedia a peaceful and beautiful place located on an exclusive Estate and agree to let the premises to you for the purposes of holiday lettings.
Please carefully read the following terms and conditions that set out the booking conditions, requirements and the use of the property. The payment of your deposit acknowledges your understanding and acceptance to the terms and conditions contained in this document.
Accommodation Address
Lot 720 Lawlers Lane, Bangalow, 2479 N.S.W.
Deposit & Final Payment
For online reservation you are required to pay 100% of the total tariff to secure your booking.
For all other reservation you are required to pay 50% of the total tariff as a deposit.
Final payment of the tariff is due one month prior to your arrival date (during Peak Periods final payment will be due 2 months prior to your arrival date).
For all reservations made within one month of arrival, payment of the total tariff will be required at the time of booking.
Once your deposit has been received, you will receive a confirmation email with details of when your balance is due. We will confirm with you via email once final deposit has been received and provide address and contact details to assist you with your check-in. We will also contact you by phone prior to your arrival to organize to meet you at the property and to provide directions.
Arrival and Departure
Arrival time is 2.00pm. Departure time is 10.00am. Please be aware that early arrival or late departures cannot be accommodated unless prior arrangements have been made. Additional charges will be incurred if you are not ready to depart at 10.00am and our cleaning staff is not able to enter the property to service the premises.
Upon your departure the keys must be returned.
Payment Options
Direct deposits can be made to:
National Australia Bank
Account Name: R Mamone
BSB: 082-489
Acc: 94-322-2047
Reference: Please quote your surname
To notify us of your payment, please email us at cediahouse@gmail.com.
Security Bond
A security bond of $1500 will be held on your credit card for rental.
The security bond will be taken off 7 business days before arrival and reversed after final inspection of the property within 14 business day. Naturally any damages or breakages will be deducted accordingly.
Usage of Property
The property is strictly to be used as holiday accommodation only. We do not permit functions of any kind, parties, weddings etc (unless prior arrangements have been made). Schoolie bookings are not accepted. If it comes to the property owners’ attention that the property is being misused by the tenants they will be asked to leave the property immediately without any refund.
Appliance/Fixtures Repairs
The Property Owner endeavours to have any repairs to appliances or other fixtures attended to as soon as possible. However in some unforeseen circumstances the immediate repair may be beyond their control. (Non-availability of tradespersons or parts) No responsibility is taken by the Property Owner for the consequences of any such like unforeseen circumstances. There will be no refund or discounts deducted from tariffs for unusable appliances or items awaiting repair or replacement.
Noise
You are asked that noise is kept to a reasonable level during your stay in respect to your neighbors, especially after 8pm at night. This includes noise that can be heard from a neighboring property or from other guests staying on the property that disturbs the peace and quiet. If two or more complaints are received, a penalty of up to $300 may be deducted from your security bond, or tenants may be asked to leave immediately without refund.
Lost Keys
A charge of $300 will be taken from the security bond for any keys that have been lost. This is to cover the expense of changing the locks.
Garbage
Garbage is collected every Tuesday morning and only bins with lids securely down will be taken. It is guest’s responsibility to put out the garbage. Any excess rubbish is charged at $45.00 per hour to be removed plus tipping fees.
Damages and Cleaning
Any damage, breakage or loss to the property or its contents (such as kitchenware) must be paid for and reported to the Property Manager or on-site owner at time of your departure. Monies will therefore be deducted from the security bond. Should the damage exceed the security bond we will claim the full costs of reparation from the tenant. If you discover a fault or breakage on arrival, please advise the Property Owner straightaway otherwise it will be considered your responsibility.
The premises are to be left in the same condition as at the start of the booking. If it is not, charges will be deducted from the security bond to cover the cost of extra cleaning or dry cleaning. Linen and towels are to be used for the purpose intended. Extra cost will be charged if linen or towels have been damaged. Replacement of linen/towels maybe required if they are beyond saving. Please ensure dishes, pots and pans etc are washed and put back into the cupboards. All food in the fridge and the pantry has to be cleaned out. If you have any unopened packets of pasta and other non-perishable foods please leave them in a box or bag on the kitchen bench and the cleaners will donate them to charity. Perishable food should be placed in the rubbish bins. All garbage including food scrapes are to be removed from the property and the bins emptied.
Please also ensure equipment such as remote controls for the televisions, heaters, irons, hair dryers etc. are put back where you found them or left in a visible place.
It is a condition that the Property Owners are permitted to enter the property for an inspection or a service clean at a mutually agreeable time. Any cleaning beyond what is deemed 'normal' will be charged at an hourly rate of $45.00.
If the BBQ is used, it must be cleaned thoroughly before departure; otherwise an additional cleaning fee of $50 will apply. This applies to the BBQ provided at Cedia House.
Unforeseen Changes
In the event of the premises becoming unavailable to the tenant through unforeseen circumstances you will be informed immediately and an alternative property will be sought (at your request) or a full refund will be offered.
Pets or Animals
Strictly no pets or animals are permitted on the property or within the premises.
Non-Smoking
The property is non-smoking. Smoking is therefore not permitted on the premises.
Tenants Personal Property
The Property Owners take no responsibility for the tenants’ personal property. The Landlords insurance does not cover Tenants personal property.
Heating and cooling systems
Cedia House comes equipped with an efficient gas heater to provide warmth in the cooler months. It also has an outdoor living space with open fire. Fire wood will be provided for your use in the cooler months.
Swimming Pool Usage
The swimming pool is for the sole use of guests that have booked and are staying at Cedia House
The pool is not heated.
Golf Range Usage
As a small golf ranges are provided in front of Cedia House. You will need to provide your own golf clubs.
Internet Usage
Wireless internet is available at Cedia House. The password will be provided in your welcome folder at time of check-in.
Broadband internet is available for the use of tenants up to 1GB for every night of your stay. At the end of your stay, any excess usage will be charged at $10 per GB over your total allowance.
There is no issue with mobile phone reception at the property.
Linen
All linen and towels are provided.
Maximum Number of Persons
The property is to accommodate no more people than specified in the terms and conditions. Additional occupants will be asked to leave and additional charges will be deducted from the security bond, unless prior arrangements have been agreed upon.
Cedia House accommodates a maximum of eight guests. Please respect the privacy of other guests that may be staying on the property.
Observing Holiday Letting Terms & Conditions
Any breach of the aforementioned holiday terms and conditions, as agreed by both parties, permits the Property Owners to refuse the key, amend the rent of the property or immediately terminate the occupancy. The payment of a deposit will be deemed acceptance of these terms and conditions.
Cancellations
Cancellations are only accepted 2 months prior to arrival (3 months prior to arrival in *Peak Periods). A Cancellation Fee of 10% applies to all cancellations.
Cancellations within this period will forfeit 50% of the total tariff (deposit); however, no cancellations are accepted within 1 month of arrival.
No cancellations are accepted for any promoted/discounted bookings.
No cancellations are accepted for Christmas, NYE and Easter. You can sell or transfer the booking to someone else, or you can keep a Booking Credit to reschedule at another date within one year; the balance will not be refunded. Wherever possible we will transfer/alter bookings for you.
Cancellations must be given in writing.
If guests do not check in, or do not use the property the total costs will still be charged.
Please note that there is no refund of payment if, upon arrival, a tenant is not satisfied with the property. The property is let in good faith and no responsibility for misinterpretation will be accepted.
Contact details:
Booking Enquiries, payment & security bond, questions relating to terms and conditions:
Email: cediahouse@gmail.com
Phone 02 6685 6011 on Tuesday - Friday.
Property Manager: Khanh & Ralph Mamone on 0477438118 or 0414998277.
